Return Eligibility
We provide a long-term and flexible return service policy for all eligible purchased products. Customers who are not satisfied with the product texture, use effect, or encounter non-human damage, quality defects and other abnormal product problems during normal use can apply for return service in accordance with official regulations. All return applications must comply with our unified official service standards, and only products that are kept in unused, intact, unopened and resalable condition can pass the return eligibility verification. We strictly protect the shopping experience of every customer and provide reasonable after-sales solutions for eligible product problems.
Refund Processing Rules
After receiving the returned package, our professional after-sales inspection team will strictly check the product integrity, usage status and package completeness. After confirming that the returned product fully complies with the official return specifications and passes the review, we will immediately activate the official refund process. All refund amounts will be fully returned through the customer’s original payment channel, and the entire refund processing will be completed within the standard processing cycle. Customers can check the refund progress and account arrival status through the payment platform or consult our customer service team for relevant information.
Application Channel
To ensure the standardization and efficiency of after-sales processing, all return and refund applications must be initiated through the exclusive Contact page of the official website. We do not accept any return applications submitted through unofficial channels. After receiving your application, our customer service team will reply promptly, provide standardized return process guidance, including return address specification, package packaging requirements, and application review standards, and follow up the whole process until the after-sales service is completed.
Non-Returnable Situations
The following situations are not included in the eligible return and refund scope: products artificially damaged, severely worn or used beyond normal trial standards; products with damaged original packaging, missing accessories or unable to be resold; products damaged due to improper storage and use by customers; orders that cannot provide valid order confirmation information; returns caused by subjective personal preferences that do not conform to product quality problems. We reserve the final right of interpretation and eligibility judgment for all return and refund services.
